Privacy Policy & Terms of Service
How we handle your data and the terms that govern your use of our services.
Privacy Policy
Last Updated: July 2026
Rise With Us ("we", "our", "us") is committed to protecting your privacy. This UK privacy policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA18).
đ Quick Summary: We collect data to provide our services, improve your experience, and communicate with you. We never sell your data. You have full control over your information.
1. Introduction to Our UK Privacy Policy
Rise With Us is a UK-based e-commerce growth agency. We are the data controller responsible for your personal data.
Company Name: Rise With Us
Contact: hello@risewithus.uk
Data Protection Officer: hello@risewithus.uk
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, business name, job title, company registration number
- Contact Data: Email address, phone number, billing address, website URL
- Financial Data: Payment card details, bank account information (processed securely via third-party payment providers)
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, device information
- Usage Data: Information about how you use our website, products, and services
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences
- Project Data: Information related to projects you engage us for, including briefs, feedback, and deliverables
3. How We Use Your Data
We process your personal data for the following purposes, relying on the lawful bases set out below:
- To provide our services: Contractual performance
- To respond to enquiries: Legitimate interest
- To send marketing communications: Consent (where required)
- To improve our website: Legitimate interest
- To comply with legal obligations: Legal compliance
- To manage payments and invoices: Contractual performance
- To deliver project work and manage client relationships: Contractual performance
4. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically:
- Enquiry data: 2 years
- Client data: 7 years (for tax and legal purposes)
- Marketing data: Until you unsubscribe
- Project data: 7 years (for reference and legal purposes)
5. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to object: Object to processing based on legitimate interests
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to withdraw consent: Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@risewithus.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
6. Third-Party Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers who help us deliver our services, such as:
- Email marketing platforms (e.g., Mailchimp, Klaviyo)
- Analytics providers (e.g., Google Analytics)
- CRM and project management tools (e.g., HubSpot, Notion)
- Payment processors (e.g., Stripe, PayPal)
- Advertising platforms (e.g., Meta, Google, TikTok)
- Hosting and infrastructure providers (e.g., AWS, Shopify)
All third parties are contractually bound to protect your data and comply with UK GDPR. We conduct due diligence on all third-party processors.
7. International Data Transfers
We may transfer your data to countries outside the UK. When we do, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office
- UK Adequacy Regulations for transfers to countries with equivalent protection
- Data Processing Agreements with all third-party processors
8. Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Access controls and role-based permissions
- Regular security assessments and vulnerability scanning
- Staff training on data protection and privacy
- Breach response procedures and incident management
9. Cookies
We use cookies and similar tracking technologies to improve your experience. For detailed information, please see our Cookie Policy.
Terms of Service
Last Updated: July 2026
These Terms of Service govern your use of the Rise With Us website and our services. By using our website or engaging our services, you agree to these terms.
1. Our Services
Rise With Us provides e-commerce growth services including but not limited to:
- Shopify Development and Design
- Shopify Dropshipping Setup and Management
- Paid Advertising (Meta Ads, Google Ads, TikTok Ads)
- Branding and Creative Strategy
- Funnel Development and Optimization
- CRM and Automation Setup
- Marketing Strategy and Consulting
Specific deliverables, timelines, and fees will be outlined in individual project proposals and service agreements.
2. User Obligations
By using our website or services, you agree to:
- Provide accurate, complete, and up-to-date information
- Not misuse, disrupt, or attempt to gain unauthorised access to our website or services
- Respect our intellectual property rights and not reproduce, distribute, or use our content without permission
- Comply with all applicable laws and regulations in the UK and your jurisdiction
- Not engage in any activity that could harm our reputation or business
3. Intellectual Property
All content on our website, including text, graphics, logos, designs, code, and software, is the intellectual property of Rise With Us or our licensors. You may not:
- Reproduce, distribute, or modify our content without prior written consent
- Use our trademarks, logos, or branding without permission
- Reverse engineer or decompile any software or code on our website
Upon completion of a project, we may retain the right to showcase the work in our portfolio, unless otherwise agreed in writing.
4. Fees and Payment
Service fees are outlined in individual proposals and invoices. Payment terms are specified in your service agreement. Key points:
- Invoices are payable within the terms specified (typically 14-30 days)
- Late payments may incur interest charges at the statutory rate (8% plus Bank of England base rate)
- Deposits may be required for larger projects
- All fees are exclusive of VAT unless stated otherwise
- We reserve the right to suspend services for non-payment
5. Limitation of Liability
To the fullest extent permitted by law, Rise With Us shall not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of our services or website
- Loss of profits, revenue, business, or data
- Any damages arising from third-party services or platforms we integrate with
Our total liability is limited to the amount paid for the specific service in question. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
6. Termination
Either party may terminate a service agreement with written notice as specified in the individual agreement. Key points:
- Termination terms are outlined in individual project agreements
- Upon termination, you remain responsible for any outstanding fees
- We may terminate immediately if you breach any material term of this agreement
- Upon termination, we will provide you with all project deliverables completed to date
7. Confidentiality
Both parties agree to keep confidential any information shared during the course of our engagement. This includes:
- Business strategies and plans
- Financial information
- Customer data and lists
- Any other information marked as confidential
This obligation survives termination of the agreement.
8. Warranties and Disclaimers
We provide our services "as is" and make no warranties regarding:
- The results or outcomes of our services
- The accuracy or completeness of information on our website
- Compatibility with your specific business needs
- Uptime or availability of our website
We do not guarantee any specific return on investment (ROI) or revenue growth.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update these Terms of Service from time to time. We will notify you of any material changes by email or through our website.
11. Contact Us
If you have any questions about these Terms, please contact us at hello@risewithus.uk.
Cookie Policy
Last Updated: July 2026
This Cookie Policy explains how Rise With Us uses cookies and similar tracking technologies on our website.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us:
- Improve your browsing experience
- Remember your preferences and settings
- Understand how you interact with our content
- Deliver relevant advertising
2. Types of Cookies We Use
- Necessary Cookies: Essential for the website to function properly. Cannot be disabled. These include session cookies for navigation and security.
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). We use this data to improve our content and user experience.
- Marketing Cookies: Used to deliver relevant ads and track campaign performance. These may be set by our advertising partners.
- Functional Cookies: Remember your preferences and improve your experience (e.g., language preferences, login details).
3. Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Cookie Settings" button in the cookie banner on our website. You can also adjust your browser settings to block or delete cookies.
Browser Instructions:
- Chrome: Settings â Privacy and Security â Cookies and other site data
- Firefox: Options â Privacy & Security â Cookies and Site Data
- Safari: Preferences â Privacy â Cookies and website data
- Edge: Settings â Cookies and site permissions
4. Third-Party Cookies
Some cookies are placed by third-party services we use, including:
- Google Analytics: For website analytics and performance tracking
- Meta (Facebook): For advertising and audience measurement
- Calendly: For booking functionality
- Mailchimp/Klaviyo: For email marketing and newsletter signups
These third parties may use cookies to track your activity across different websites. We do not control these cookies.
5. How Long Do Cookies Last?
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically up to 2 years) or until you delete them
6. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. We will notify you of significant changes via our website or email.